Na’num Counselling is committed to protecting your personal information and handling it in accordance with UK data protection legislation.

If you have any concerns about how your personal information has been collected, stored, used, shared or managed, you have the right to make a data protection complaint.

How to Make a Complaint:

If you wish to raise a concern about the way your personal data has been handled, please contact:

Sinitha Ratnaselvam
Na’num Counselling
Email: sinitha@nanumcounselling.com

Please provide as much information as possible about your concern so that it can be investigated appropriately.

What Happens Next?

Your complaint will be acknowledged within 30 days of receipt.

Appropriate enquiries will be made to investigate your concerns.

You will be kept informed of progress where necessary.

You will receive a response outlining the outcome of the investigation without undue delay.

If You Remain Dissatisfied:

If you remain unhappy following the outcome of your complaint, you have the right to raise your concern with the Information Commissioner’s Office (ICO).

Further information can be found on the ICO website.

This procedure relates specifically to concerns about the handling of personal data and information rights.

Complaints procedure

At Na’num Counselling I am committed to providing a professional, ethical and supportive service. If you have any concerns about any aspect of the service you have received, I encourage you to discuss them with me in the first instance wherever possible.

Concerns or complaints can be raised by contacting:

Sinitha Ratnaselvam
Email: sinitha@nanumcounselling.com

I will acknowledge your complaint within 5 working days and aim to respond fully within 20 working days, although more complex matters may take longer to investigate.

I will make every effort to resolve concerns fairly, openly and respectfully.

If You Remain Dissatisfied:

If, following the complaints process, you remain dissatisfied with the outcome, you may contact my professional body:

British Association for Counselling and Psychotherapy (BACP)

Complaints information can be found on the BACP website:

BACP Professional Conduct Procedure